TERMS

ORDER TIMELINE

Our company handcrafts all products within 7  days of receiving your order. We manufacture all orders each week and ship out on Wednesdays – unless there is a holiday – in which case we will ship out on Thursday.

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made?
Both are handmade. All our items are Made to Order which means we custom cut each order and this takes a little long for your item to be created for you.

HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

The house numbers are made from Aluminum composite material. If you look closely on the edge, you’ll see there are 2 outer layers of shiny material, which is the aluminum(which is a metal). This aluminum is painted, and designed to stand up to the elements. In between them is a layer of plastic. This material is used North America wide in the sign industry, and is rated for outdoor use. So while they are light in weight, this is not necessarily indicative of the quality. There are actually several advantages to being light in weight
1- They are easy and economical to ship. saving you money
2- Should they ever fall, being light in weight they are much less likely to damage anything (or anybody) they fall onto
3. Will Not Rust

CUSTOM ORDERS

We always love creating items you need. We reserve the right to close custom orders during busy seasons. 

Please contact us at:  Brian@MyLetterCut.com for a quote.

Custom orders can have a lengthier processing time. Ask us for details.

SHIPPING

Our company ships through the following carriers: Canada Post, Purolator, UPS, and USPS

International shipping: 
We happily support and love our international customers.

We ship all International products through Purolator.

LETTERCUT is not responsible for duty or brokerage fees for international shipping.

These charges come from your country during importation of your package.

Cost of Shipping calculations
We offer free shipping to Canada and USA on all orders. We don’t like surprise shipping charges at checkout any more than you do.

Shipping Timeline:
Selecting expedited shipping during checkout means a faster shipping service. It does not ensure a faster processing time. Your product may still need 2-7 business days to be handmade.

RETURNS

Our return policy:

  • Contact us within: 3 days of delivery
  • Ship items back within: 21 days of delivery

If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

* Gift cards are also non-returnable.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 21 days after delivery

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at Brian@MyLetterCut.com

Exchanges:
We only replace items if they are defective or damaged.  If you need to exchange it for a different size, send us an email to Brian@MyLetterCut.com and send your item to the appropriate mailing address below.

To return your product, you should mail your product to:

Returns from Canada and International – mail your item(s) to:
Brian & Jane Reimer
PO Box 425
Crystal City, MB, R0K 0N0

Returns from USA – mail your item(s) to:
Brian & Jane Reimer
PO Box 122
Sarles, ND, 58372

You will be responsible for paying for your own shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.